1. Provider and scope
DomeLabs Group LLC, an Illinois limited liability company based in Chicago, Illinois, United States, operates DentistDome. “DentistDome,” “we,” “us,” and “our” refer to that company; “you” refers to the person using the website and, where applicable, the organization they are authorized to represent. Our services are currently offered and marketed to customers in the United States.
These terms describe website use and our general service offer. Clients sign a separate customer agreement for paid engagements. That agreement and any other separately accepted engagement documents govern the matters they address and control in the event of a conflict with these general website terms. This page does not replace or amend an existing agreement.
DentistDome provides custom websites, hosting, chat and booking, and managed marketing services for dental practices. The selected plan and written scope determine what is included. A planned feature, example interface, or demonstration is not a promise that a feature is available in your account.
2. Using the website
Use the website only for business evaluation and communication permitted by applicable law. Provide accurate information and only submit materials or another person’s details when you have the necessary authority.
You may read and use the public materials to evaluate DentistDome. This does not transfer ownership of our content, branding, software, or other intellectual property, or permit you to present it as your own. Rights available under applicable law are not restricted by this statement.
- Do not attempt unauthorized access, bypass security or access restrictions, or interfere with another person’s use.
- Do not submit malicious code, impersonate another person, infringe rights, or use the service for communications that are deceptive, abusive, or contrary to applicable law.
- Do not enter credentials, payment-card details, patient names, health details, insurance ID numbers, Social Security numbers, or other patient records into marketing inquiries or demonstration interfaces.
3. The free homepage and walkthrough
Your homepage concept and walkthrough are free. A full website and ongoing services are scoped separately.
Choose a walkthrough time, confirm your booking details, then answer five short preparation questions. We need the brief before preparing your concept.
The offer is a homepage design concept presented in a personal walkthrough. It is not a free live website, hosting subscription, or paid service engagement. Booking a walkthrough does not by itself purchase a plan or authorize a charge.
An experience labeled Preview does not reserve a real appointment. For live scheduling, a booking confirmation establishes the appointment; submitting the preparation brief is a separate step. Available appointment times and meeting details are shown in the booking flow.
Meeting recording and transcription are described in our Privacy Policy and remain subject to applicable notice and consent requirements. Booking a walkthrough does not, by itself, constitute consent under these terms to recording or transcription.
4. Service scope, fees, and cancellation
Refer to your signed customer agreement and any accepted scope or order documents for the services, fees, payment arrangements, responsibilities, and other terms of your engagement. Published plan information is a guide to the offer, not a substitute for the documents you sign or accept.
Monthly service is month-to-month, with 30 days’ written notice for ordinary cancellation. The money-back guarantee is a separate right to cancel for a full refund within 30 calendar days after launch.
Advertising media spend and advertising management are not included in the displayed website plans. Additional work and material scope changes need to be agreed separately.
Cancellation does not transfer ownership of DentistDome-created work, including logos, copy, media, designs, code, or platform components. Service-end dates, outstanding amounts, permitted use, and any data-transition arrangements follow the applicable agreement. The money-back rights below are separate from ordinary cancellation.
5. Launch and money-back guarantees
The following commitments apply to the paid website plans. They concern the website launch and refund window, not a guarantee of marketing or business results.
21-day launch guarantee
Your 21-calendar-day launch clock starts after kickoff.
Launch means your custom website is live on your domain, the products included in your plan are connected, lead capture works, and the SEO and analytics foundation is in place.
We ask for key feedback and decisions within 48 hours. The launch clock pauses for outstanding feedback, assets, access, compliance approvals, third-party dependencies, or new scope.
If a delay on our side takes launch past day 21, your first full month at your subscribed plan is credited free. We continue the launch work.
For Enterprise and multi-location engagements, the flagship website launches on the same basis. Additional locations, advanced programs, and complex integrations follow phases agreed before kickoff.
30-day money-back guarantee
Your 30 calendar days start when your website goes live, not when you first pay. If you are not satisfied, cancel within that window for a full refund of all payments for your engagement. No questions asked.
We refund everything you have paid DentistDome for the engagement, including your first month and any second month already paid. A launch-delay credit does not reduce your refund.
Send a written request to your DentistDome contact within the 30-calendar-day window. We process the full refund within seven days. Your bank or payment provider may take additional time to post it.
The money-back window is separate from normal monthly cancellation. The 30-day cancellation notice does not reduce or delay your eligibility for a full refund requested within the guarantee window.
6. Our work and your responsibilities
We handle the website build, content preparation, setup, hosting, and ongoing work included in your plan.
Your practice provides accurate facts, authorized access, and timely approvals. Dental advice, clinical decisions, confirming appointments, and following up with new patients stay with your practice.
Your practice is responsible for reviewing and approving its professional and clinical claims, dentist titles and disclosures, content, chat and booking questions, newsletters, and patient communications. It must have the rights and permissions needed for materials and personal information it supplies, including patients’ written authorizations for any photos or testimonials, and for access it authorizes.
Keep account access secure and notify your service contact if you suspect unauthorized use. Delayed inputs, approvals, access, or changes in scope can affect delivery, as explained in the launch conditions.
7. No dental advice, and no patient decisions
DentistDome is a technology and marketing provider, not a dental practice. Website information, AI-assisted answers, request summaries, and appointment tools are not dental advice, do not assess symptoms, and do not decide whether a practice sees a patient or confirm an appointment.
A chat, request, or booking does not by itself create a dentist-patient relationship. Each practice remains responsible for the dental care it provides, its professional and advertising obligations (including review of its own website, newsletters, and patient communications), its patient privacy obligations, and its scheduling and treatment decisions.
Automated answers and summaries can be incomplete or inaccurate. Review important information and confirm questions about scope or an engagement with our team and the applicable agreement.
8. Content, ownership, and transition
DentistDome retains ownership of the work it creates, including logos, copy, media, website designs, code, platform components, and other creative or technical work. Your plan provides use of that work through your active paid service, subject to your agreement. Payment does not transfer ownership.
Your practice retains its rights in pre-existing and supplied materials, its domain, and its business data and patient requests. Incorporating those materials into our work does not transfer your rights to DentistDome. Third-party materials remain subject to their respective licenses.
You authorize us to use the materials you provide to perform the agreed services. Our ownership of newly created work does not give us ownership of your pre-existing trademarks, practice name, supplied materials, domain, or data.
Cancellation does not transfer DentistDome-created work or include a website buyout, code handoff, or continued hosting and managed services. Any permitted use after the service ends or transition assistance must be expressly agreed in writing. Requests for your practice’s data are separate and remain subject to the agreement.
The customer agreement should specify permitted uses of DentistDome-created work, including logos and media, and any use outside the hosted website. This page does not grant an unrestricted license, assign intellectual property, or change rights already established in a signed agreement.
9. Connected services and privacy
Hosting, analytics, authentication, payments, email, AI, calendar, and video-meeting features can depend on other providers. Their supported functionality, account requirements, and applicable terms also affect the connection. An example interface is not a guarantee of compatibility with every tool.
Third-party outages, API changes, access restrictions, and account configuration can affect availability. This does not remove obligations that DentistDome expressly accepts in your agreement or responsibilities that cannot be excluded under applicable law.
Our Privacy Policy describes the handling of personal information. A customer practice’s notices and any applicable business associate or data-processing agreement address processing for that practice. Consent to optional analytics or marketing is not inferred merely from reading these terms.
10. Results, availability, and warranties
Our guarantees concern the website launch timeline and the money-back window after launch. We do not guarantee search rankings, AI recommendations, lead volume, new patients, booked appointments, or revenue.
The public website and illustrative demonstrations are provided on an “as is” and “as available” basis, to the extent permitted by applicable law. We do not promise that they are uninterrupted or error-free, or suitable for every particular purpose.
This statement does not override the express launch or refund commitments, warranties in an applicable agreement, or rights and remedies that cannot be excluded under applicable law. Analytics and attribution are measurements subject to configuration, consent, platform limitations, and available data, not exact accounts of every visitor’s activity.
11. Questions, disputes, and legal rights
Contact us about a concern so the relevant facts and agreement can be reviewed. A request to contact us is not a waiver of a right to seek a remedy or a mandatory waiting period before doing so.
For a paid engagement, refer to the applicable customer agreement for any agreed governing law, venue, allocation of liability, or dispute process. These general website terms do not add a liability cap, arbitration requirement, class-action waiver, indemnity, or exclusive venue.
Nothing in these terms excludes or limits a right, liability, or remedy where applicable law does not allow it.
12. Changes to these terms
We may update these terms as our website, services, or applicable requirements change. The Updated date above identifies the most recent revision. Any additional notice or acceptance required by law or an applicable agreement will be handled separately. Changes to an existing engagement follow its agreed change process, not simply an edit to this page.
Questions about these terms
Ask us about the website, our offer, or the agreement that applies to your engagement. Existing customers can also use their agreed service contact.
sales@dentistdome.comPlease do not send patient health details, insurance ID numbers, X-rays, passwords, or payment details.