Frequently asked questions.

We’ll create a free homepage design for your practice. Then we’ll walk you through it and recommend a plan built around your goals before you commit.

Your homepage concept and walkthrough are free. A full website and ongoing services are scoped separately.

This is a custom design concept and personal walkthrough, not a free functioning website or an instant software trial.

We handle the website build, content preparation, setup, hosting, and ongoing work included in your plan.

Your practice provides accurate facts, authorized access, and timely approvals. Dental advice, clinical decisions, confirming appointments, and following up with new patients stay with your practice.

Choose a walkthrough time, confirm your booking details, then answer five short preparation questions. We need the brief before preparing your concept.

A 30-minute personal video walkthrough. To prepare, we look at your website, the care you offer, and your priorities. Please leave out patient names, health details, insurance ID numbers, passwords, and credentials.

We limit new client onboardings to five practices per month so we can give each launch focused attention.

This is an onboarding limit, not a live count of remaining appointments or available starts. We confirm the actual start date with your practice.

Essentials starts with a custom website, hosting, ongoing care, basic technical SEO, and basic analytics. Growth adds DomeBook^™, broader search work, a monthly newsletter for one location, and monthly reporting.

Professional adds DomeChat^™, premium SEO & AI Search, more website edit support, and broader newsletter scope. Enterprise is tailored for multi-location and more complex requirements. Page counts, edit hours, and other limits remain plan-specific.

Monthly service is month-to-month, with 30 days’ written notice for ordinary cancellation. The money-back guarantee is a separate right to cancel for a full refund within 30 calendar days after launch.

The listed monthly plans have no setup fee and are billed in advance. Any annual arrangement requires separately agreed billing, cancellation, and refund terms.

Website edit hours, newsletter scope, and reporting cadence depend on your plan. The pricing comparison shows each plan’s limits side by side before you commit.

Ask us to confirm the process for requests, expected response times, and any work outside the included scope in your agreement.

Website edits within your plan’s monthly allowance are included in your subscription.

If a request needs additional time or falls outside your plan, we agree on the scope and any additional charges before proceeding.

No. The listed monthly plans do not include advertising management or media spend.

Google Ads is a planned, separately scoped offering. Availability, management fees, campaign setup, tracking, and the media budget must be agreed before campaigns begin.

Yes. Practices with several locations and dental groups are scoped on the Enterprise plan, with the locations, website care, search work, and reporting agreed in writing.

Tell us how many locations you have and what each one needs. We will be clear about what fits today and what would need further scoping.

Yes. When DomeChat^™ and DomeBook^™ are included and configured for your practice, someone asking about a checkup can pick an open time in the chat and send the request on the same page. Contact details already provided can carry through.

Patients can also use the full calendar or leave a message. Your practice controls the visit types, availability, and the details requested before a visit, and confirms each one.

Yes. Together we decide the questions, supported request paths, and next steps, such as asking whether someone is a new or existing patient. DomeChat^™ gathers those answers, never health details, so your team reviews each request with more context.

It does not ask about symptoms, conditions, or medications, give dental advice, or confirm appointments. Your team handles clinical questions, scheduling decisions, and follow-up.

Supported website-form and completed DomeChat^™ request submissions are saved in Lead Manager in your DomePortal^™, with email notifications to your configured recipients. DomeBook^™ keeps appointment requests, patient details, and booking answers in its own calendar section.

These tools share your portal, not a single merged inbox. Your team follows up using its own email or phone and can update request notes and contact status in the portal. Setup and access follow your agreed plan.

Supported website forms and completed DomeChat^™ request submissions save the submitted information to Lead Manager. Your team can also add requests manually, such as a call the front desk took, or import a CSV.

A patient who finds you through an ad can use your connected website forms like anyone else. Native advertising-platform lead forms and other third-party connections are not included automatically; we confirm any additional capture requirements during scoping. DentistDome^™’s Paid Ads management service remains planned.

The recipients you set up, such as your office manager or a shared front desk inbox, get an email with the submitted request details and a link to Lead Manager. When the visitor provides a valid email address, you can reply directly from your email inbox.

We confirm recipients during setup. Portal access and email notifications are separate settings: adding a team member, such as a new front desk hire, does not automatically subscribe them to alerts.

Yes. Your practice gets its own DomePortal^™. Staff with access see the same request records in Lead Manager, so whoever picks up a callback can add notes, update contact status, and archive or restore records. Owners and admins manage team access.

After calling or emailing a patient back, your team updates the record. Lead Manager does not automatically detect those external conversations.

With DomeBook^™ included and configured, each appointment request, the patient’s details, and their booking answers appear in the DomeBook^™ section of your DomePortal^™. They do not sync with your practice management software.

Lead Manager holds the messages and requests your team follows up on. DomeBook^™ holds appointment requests. They share your workspace, but bookings are not automatically merged into the lead inbox.

No. DentistDome^™ is designed around your online presence and the way new patients reach you. It is not a replacement for your practice management software, patient records, reminder and recall tools, or billing and insurance systems.

You can keep those tools. Any proposed connection to them must be checked for supported functionality and agreed scope; no specific integration is assumed.

DomeChat^™ is a virtual assistant, not a live receptionist, and it works alongside your front desk rather than in place of it. Its guided questions and AI-supported answers depend on your configured experience and on practice details you have approved, such as hours and services.

When a patient needs a personal reply, it comes from your staff. An automated answer is not advice from your dentist, and visitors are asked to keep health details and insurance ID numbers out of the chat.

DomeBook^™ supports Google Calendar and Google Meet, Microsoft Outlook Calendar and Teams, and Zoom. Which ones your practice can use depends on its accounts with those services, their permissions, and the meeting options you set up.

During setup, we confirm which connections your office needs and any provider subscriptions they require. Having DomeBook^™ in your plan does not by itself establish which third-party accounts or subscriptions your practice has.

Yes. A configured dentist or staff member can have a personal, reusable booking link showing their own profile and availability, to share in an email signature or with a patient after a call, alongside the booking experience on your website.

Team access and configuration follow your agreed plan, and we confirm with your practice which dentists, staff, and visit types to set up.

Yes. Anyone on your team with the right access, such as the front desk, can block a holiday closure or change working hours, time zones, other date-specific availability, and visit settings in the DomeBook^™ section of your DomePortal^™. We help with the initial setup and ongoing support within your plan.

DomeBook^™ is included from Growth, with no separate scheduling-software subscription required. Professional and Enterprise also include DomeChat^™ for the connected conversation-to-booking experience.

Configuration, team access, and ongoing support follow your agreed plan. Calendar and video-provider requirements are confirmed during setup.

Yes. We prepare the writing and design, and your dentist checks the clinical and factual accuracy, asks for any changes, and approves each edition before it is scheduled. Where an edition carries your dentist’s name, it also notes that it was prepared with us.

It is a managed service: there is no automatic clinical review, and nothing publishes on its own. Topics and the delivery schedule follow the scope agreed with your practice.

Delivery uses an agreed email-sending provider, rather than a self-serve newsletter tool inside DomePortal^™. We review the setup your practice already uses, or agree the provider, account access, and audience, before delivery.

We handle sending and list updates, including patients’ unsubscribe requests, and review the delivery information your provider makes available.

Your practice must have permission to contact the recipients, whether patients or referring offices. Provider choice and any separate provider fees are confirmed in your agreement; no particular subscription is automatically included.

Growth includes one managed newsletter per month for one location. Professional provides monthly newsletter coverage for up to three locations, and Enterprise covers the locations agreed for your engagement.

We confirm the audience, edition scope, sending-provider requirements, and any provider fees in your agreement.

By the first send, you’ll need people who have chosen to receive your practice’s newsletter. We review your existing contacts and confirm the audience and sending-provider setup with you.

A past visit to your office, or referring patients to you, does not automatically make someone a subscriber.

Each report explains how your website performed, the site updates and marketing finished under your plan, and the priorities we recommend next, such as a clearer new patient page. Results are compared with earlier periods, and we explain what any change means for your practice.

Monthly reporting starts with Growth. Search and local-visibility findings reflect the services included in your plan. AI-search findings are included where AI-search work is part of your agreed service, from Professional.

Yes. We review the Google Analytics your practice already has and use the appropriate property where possible, instead of creating a duplicate. If there is none, we arrange a separate property for your practice’s website.

You grant access through Google permissions, so nobody needs your password. Setting up the property and activating website tracking are separate steps.

Yes. After the property link and your Google permissions are set up, the Analytics section of your DomePortal^™ opens your practice’s Google Analytics property. The detailed charts stay in Google Analytics itself, not in an embedded DentistDome^™ dashboard.

We help your team make sense of the reports within your agreed service. A portal login alone does not grant Google Analytics access.

Not on its own. A form submission, a tap on your phone number, and a booking request are different actions, and one parent might do all three for the same visit. A phone-link click is not proof that a call was completed.

Knowing which requests became new patients takes appropriate tracking or information from your front desk. We treat those outcomes as distinct from website activity and explain what the data cannot show.

No. For dental practices, DomeChat^™ is set up not to ask for symptoms, medical history, medications, or insurance ID numbers, and it does not give dental advice. It asks for a name, a way to reply, preferred times, and whether someone is a new patient.

Before launch, our team reviews with you what each form, chat, and booking page collects, and your practice approves it. Your practice decides what is appropriate to request.

No. DomeChat^™ answers general questions from information your practice approves and helps visitors request a visit or leave a message.

It does not give dental advice, assess symptoms, or confirm appointments. When an urgent question comes up, it shows the call-the-office wording your dentists approve, and your team handles every clinical question.

Yes. Whether you are opening a new practice without a site or replacing the one you have, we create a custom website around your practice and guide you from planning through launch.

Yes. We review your domain access, existing pages, useful content, and the rights to images and other materials. That informs the new site structure, retained content, and any required redirects.

Migration and access are agreed before launch, including any email or other services using the domain. A redesign does not guarantee unchanged rankings or traffic.

AI search optimization focuses on helping your practice appear, and be described accurately, when people ask AI tools about dental care nearby. You may see it called generative engine optimization (GEO) or answer engine optimization (AEO). The terms overlap; they are not separate products in your plan.

It builds on SEO: useful content your practice has reviewed, accurate details such as hours and services, appropriate crawler access, and ongoing review of relevant AI searches. The work follows your agreed plan. Mentions, citations, rankings, and new patients are not guaranteed.

DentistDome^™ retains ownership of the work it creates, including logos, copy, media, website designs, code, platform components, and other creative or technical work. Your plan provides use of that work through your active paid service, subject to your agreement. Payment does not transfer ownership.

Your practice retains its rights in pre-existing and supplied materials, its domain, and its business data and patient requests. Incorporating those materials into our work does not transfer your rights to DentistDome^™. Third-party materials remain subject to their respective licenses.

Cancellation does not transfer DentistDome^™-created work or include a website buyout, code handoff, or continued hosting and managed services. Any permitted use after the service ends or transition assistance must be expressly agreed in writing. Requests for your practice’s data are separate and remain subject to the agreement.

Before launch, your practice reviews the content, design, chat questions, and booking setup. You supply accurate details such as hours and services, required access, timely feedback, and approval of factual and clinical claims.

Once the site is live, website care, updates, and marketing carry on within your plan. We explain what we finished and what comes next, and your practice stays involved in approvals.

Collect only what a first request needs: a name, a way to reply, preferred times, and whether someone is a new patient. DomeChat^™ for dental practices is set up not to ask for symptoms, medical history, medications, or insurance ID numbers, and patient information should never be sent to DentistDome^™ in a sales conversation.

Before launch, our team reviews with you what each form, chat, and booking page collects, and the vendors, permissions, and notices behind them. Your practice keeps its own privacy obligations. Our Privacy Policy sets out how DentistDome^™ handles information and keeps our own inquiries distinct from information processed for client practices.

Essentials includes a technical SEO foundation. Growth adds ongoing technical and on-page SEO plus Google Business Profile work. Premium SEO & AI Search starts with Professional; Enterprise covers agreed multi-site and multi-location work.

We agree the priorities, publishing scope, and reporting with your practice. An AI mention or citation is a visibility signal; it does not prove that anyone requested a visit or became a patient.

Yes. We add the wording your practice provides, such as “General Dentist” directly after a general dentist’s name where a page names a specific service, and the notes your state requires beside offers or patient photos.

How each disclosure reads and where it appears are your practice’s decisions, and responsibility for the disclosures stays with your practice.

Your 21-calendar-day launch clock starts after kickoff. The launch clock pauses for outstanding inputs, approvals, access, third-party dependencies, or new scope.

If a delay on our side takes launch past day 21, your first full month at your subscribed plan is credited free. We continue the launch work.

Your 30 calendar days start when your website goes live, not when you first pay. If you are not satisfied, cancel within that window for a full refund of all payments for your engagement. No questions asked.

The money-back window is separate from normal monthly cancellation. The 30-day cancellation notice does not reduce or delay your eligibility for a full refund requested within the guarantee window.

Our guarantees concern the website launch timeline and the money-back window after launch. We do not guarantee search rankings, AI recommendations, lead volume, new patients, booked appointments, or revenue.